We do not provide refund on product/s if you simply change your mind or make an incorrect choice.
Goods must be returned in its original condition and unused. Apex Trading Group will not be reponsible for expenses in getting products to or from their premises.
Apex Trading Group's warranty is 12 months and is valid from the date of original purchase. All warranty claims are assessed with consideration to general wear and tear. The person/s submitting the warranty claim must be the original purchaser.
If within the warranty period, the buyer believes an item is faulty, they must return the item to Apex Trading Group store, where it will be assessed. Dependent on the fault, Apex Trading Group will repair the product using new or re-furbished parts of the same standard; or offer a replacement of the same item of similar condition to the original.
Full refunds will be available in the instance of major faults/defects. This is to comply with Australian Consumer Law.
If the Apex Trading Group badge is removed from the toolbox or there is evidence of repair/s, modification/s or alteration/s attempted or made to any of the product/s without the approval of Apex Trading Group, this could void the product's warranty.
Please do not sign for delievery of goods that are obviously damaged during transit. If damaged is only found upon unpacking, please contact Apex Trading Group within 24 hours of receiving the product.
For goods that need to be shipped back to Apex Trading Group store, please verify that your goods have been shipped correctly without damage during transit when receiving stock.
All returns are at the buyer's expense.
We do not refund shipping or insurance cost.
Where an item is damaged through misused, abnormal use or improper maintenance/installation, Apex Trading Group cannot provide a refund, exchange or repair.